Service Requirements

Everything you need to know to prepare for our furniture assembly and repair services.

Before We Arrive

Unpack All Items

Ensure all furniture components are unpacked and accessible. Check that all parts, hardware, and instructions are present. Report any missing items to the retailer before our arrival.

Clear the Space

Prepare a clear working area where the furniture will be assembled. Remove existing items and ensure adequate space for our team to work efficiently and safely.

Power Access

Provide access to electrical outlets for power tools. If assembly is in a location without power, please inform visualworks when scheduling your appointment.

Assembly Instructions

Keep manufacturer instructions and hardware packages organized. While our team is experienced, having original documentation ensures accuracy and warranty compliance.

Clean and organized workspace prepared for furniture assembly

Workspace Preparation

A well-prepared workspace allows our professionals to complete your furniture assembly efficiently and safely. Here are essential preparation steps:

Remove rugs or floor coverings from the work area
Ensure pathways are clear for moving large items
Protect flooring if concerned about scratches
Secure pets in another room during service
Provide adequate lighting in the assembly area

Repair Service Requirements

Damage Assessment

For repair services, provide clear photos of the damaged furniture when requesting a quote. Include close-ups of problem areas and overall views of the piece. This helps us bring appropriate materials and tools.

Furniture History

Share information about the furniture age, brand, and previous repairs if available. Understanding the piece's history helps our team provide the most effective restoration approach.

Material Preferences

Specify any preferences for repair materials, finishes, or color matching. We'll work with you to ensure repairs blend seamlessly with the original piece or meet your desired aesthetic.

Service Guidelines

Scheduling & Timing

Please be available during the scheduled service time or designate someone over 18 to be present. Most assembly jobs take between one to three hours, though complex pieces may require more time. We'll provide an estimated duration when confirming your appointment.

Cancellation Policy

We understand plans change. Please provide at least 24 hours notice for cancellations or rescheduling to avoid service fees. Contact visualworks as soon as possible if you need to adjust your appointment.

Service Area

We proudly serve Chicago and surrounding areas. For locations outside our standard service zone, additional travel fees may apply. Contact us to confirm availability and pricing for your specific location.

Questions About Requirements?

If you have specific questions about preparing for our service, don't hesitate to reach out. Our team is here to ensure everything goes smoothly.